Privacy Policy – Aldoshoer

At Aldoshoer, we understand that shopping for women’s and men’s footwear and bags—whether it’s a pair of leather oxfords for work, a durable backpack for travel, or a stylish crossbody for weekends—involves sharing personal information. We take the trust you place in us seriously, and we’re committed to protecting your privacy by collecting, using, and storing your data responsibly. This Privacy Policy explains what information we gather, how we use it, and how we keep it safe when you visit our website (Aldoshoer.com), purchase our products, or interact with our customer service team. By using our services, you agree to the practices outlined here.

1. Information We Collect

We only gather information that’s necessary to enhance your shoe and bag shopping experience—whether it’s helping you find the right shoe size, processing your order for a tote bag, or tailoring recommendations for your lifestyle. This information falls into two categories: Personal Information (data that identifies you) and Non-Personal Information (anonymous data that can’t be linked to you).

1.1 Personal Information

We collect this information when you voluntarily share it, such as during account creation, checkout, or product consultations. Examples include:

  • Contact Details: Full name, email address (for order updates, care tips, or communication via [email protected]), phone number (optional, for delivery alerts or urgent questions about a custom-engraved bag), and shipping/billing addresses (to ensure your shoes or bags—whether a pair of boots or a canvas backpack—arrive safely and on time).
  • Account Information: If you create a user account, we collect your username, encrypted password, and preferences (e.g., saved shoe sizes like “women’s 8 wide” or “men’s 10 medium,” favorite product categories such as “leather bags” or “sneakers,” and wishlist items like a limited-edition clutch). These details streamline future purchases and personalize your website experience.
  • Payment Information: Credit/debit card details, PayPal account information, or other payment methods. Critical Note: We never store full payment details—this data is securely processed by third-party providers (e.g., Stripe, PayPal) that comply with global security standards (PCI DSS), ensuring your financial information is protected from unauthorized access.
  • Product & Lifestyle Preferences: Information you share about your needs (e.g., “needs water-resistant boots for rain,” “prefers vegan leather bags,” “requires a backpack that fits a 17-inch laptop”)—whether through account settings, the “Style Finder Tool,” or chats with our team (e.g., “I need shoes for a wedding that are comfortable for dancing”). This also includes your order history (e.g., frequent purchases of wide-width shoes) to refine product recommendations.
  • Communication Records: Logs of emails, live chats, or phone calls with our team (e.g., inquiries about cleaning suede shoes, feedback on a bag’s strap durability, or requests for shoe size exchanges). These records help us resolve issues effectively and improve our service.

1.2 Non-Personal Information

This data is collected automatically when you browse our website, helping us optimize functionality and understand how users interact with our shoe and bag offerings. It cannot be linked to your identity. Examples include:

  • Technical Data: IP address, browser type (e.g., Chrome, Safari), operating system (e.g., iOS, Windows), device type (e.g., smartphone, laptop), and navigation details (e.g., pages visited—such as the “women’s ankle boots” category, time spent on a backpack product page, or clicks on shoe size charts).
  • Cookies & Tracking Technologies: We use cookies (small text files stored on your device) to remember your preferences (e.g., language settings, saved cart items like a pair of sneakers, or filtered search results for “men’s leather totes”). You can disable cookies in your browser settings, but this may limit features like saving your shoe size or accessing personalized recommendations.
  • Aggregated Data: Anonymous, grouped information such as “72% of users browse women’s shoes before bags” or “most customers looking for backpacks prioritize laptop storage”—used to improve product offerings (e.g., expanding our wide-width shoe line), website design (e.g., highlighting popular travel bags on the homepage), and marketing (e.g., creating guides for “office-ready leather shoes”).

2. How We Use Your Information

We use your personal information only for legitimate purposes that align with your shoe and bag shopping needs—never for unrelated goals. Key uses include:

  • Fulfilling Orders: To process your purchases, arrange delivery (e.g., using your shipping address to send a custom-engraved clutch), send order confirmations and tracking updates (critical for time-sensitive items like shoes for a wedding), and handle returns/exchanges (e.g., verifying your order number to refund an ill-fitting pair of boots).
  • Personalizing Your Experience: To recommend products that match your needs, style, or past purchases (e.g., “You loved our waterproof boots—try this matching rain tote” or “Based on your shoe size, here are our women’s 8 wide sneakers”), customize the “Style Finder Tool” to your lifestyle, and show relevant content (e.g., blog posts about “how to care for leather bags”).
  • Providing Support & Consultations: To assist with your inquiries (e.g., using your shoe size data to suggest a comfortable pair of loafers, sharing tips for preventing bag strap wear) and resolve issues (e.g., troubleshooting a delayed order for a weekend backpack). If you opt in, we may also use your preferences to offer free virtual style consultations (e.g., “Which shoes go best with business casual outfits?”).
  • Marketing Communications (With Your Consent): To send updates about new collections (e.g., “New fall boots now available”), exclusive promotions (e.g., “20% off all men’s leather shoes”), or care tips (e.g., “3 ways to extend the life of suede shoes”)—only if you explicitly opt in to marketing emails. You can unsubscribe at any time via the “unsubscribe” link in our emails or by contacting [email protected].
  • Improving Our Services: To analyze user behavior (using non-personal or aggregated data) and enhance our website (e.g., simplifying the checkout process for mobile shoppers), product selection (e.g., adding more laptop-friendly backpacks based on customer requests), and customer service (e.g., training our team to better assist with shoe fit questions).
  • Compliance with Laws: To meet legal requirements such as processing tax documents, verifying age (if applicable for certain products), or responding to valid government requests (e.g., court orders).

3. How We Store & Protect Your Information

We take the security of your personal information as seriously as we take the quality of our shoes and bags. We use industry-standard measures to prevent unauthorized access, loss, or misuse:

  • Secure Storage: Your data is stored on encrypted servers with restricted access—only authorized Aldoshoer team members (who complete regular data security training) can access it, and only for legitimate tasks (e.g., processing a bag order or helping with a shoe size question).
  • Data Retention: We keep your personal information only as long as needed to fulfill the purposes outlined in this policy (e.g., retaining order history for warranty claims on a broken bag zipper) or as required by law. After this period, we securely delete or anonymize your data (e.g., removing your name from order records while keeping aggregated shoe size data).
  • Payment Security: As noted earlier, we do not store full payment details. All transactions are processed through PCI DSS-compliant providers, which use advanced encryption to protect your financial information—so you can shop for shoes and bags with confidence.
  • Security Updates: We regularly update our website and systems to address vulnerabilities (e.g., patching software, updating firewalls) and guard against cyber threats like malware or phishing—ensuring your data stays safe, even when you browse from public devices (e.g., airport Wi-Fi while researching travel backpacks).

4. Who We Share Your Information With

We never sell your personal information to third parties for marketing purposes. We only share data with trusted partners who help us deliver our services, and these partners are contractually required to protect your information and use it only as instructed by Aldoshoer. Examples include:

  • Payment Processors: Stripe, PayPal, or other providers that process your payment—they receive only the information needed to complete the transaction (e.g., payment amount, billing address).
  • Shipping Carriers: USPS, UPS, or FedEx that deliver your shoes and bags—they receive your shipping address and contact details (if needed for delivery alerts, like notifying you when your sneakers arrive).
  • Customer Service & Consultation Tools: Platforms (e.g., Zendesk) that help us manage support tickets or virtual style consultations—they access your name, email, and order details only to assist with your needs (e.g., helping you track a missing pair of boots).
  • Analytics Providers: Tools like Google Analytics that help us analyze website traffic—they use non-personal or aggregated data (e.g., page views, device type) and never access your personal information (e.g., name, email).
  • Legal Authorities: We may disclose your information if required by law (e.g., court order, investigation into fraud) or to protect our rights (e.g., preventing unauthorized purchases of shoes or bags with stolen payment methods).

5. Your Rights Regarding Your Information

You have full control over your personal information, and we make it easy to exercise these rights. To act on any of the following, contact us at [email protected]:

  • Access Your Data: Request a copy of the personal information we hold about you (e.g., order history, saved shoe sizes, style consultation notes). We will provide this within 30 days of your request.
  • Correct Inaccuracies: Update outdated or incorrect information (e.g., a new shipping address, revised shoe size preference) through your user account or by contacting our team.
  • Delete Your Data: Ask to delete your personal information (e.g., close your account, remove your order history). We will fulfill this request unless we are legally required to retain certain data (e.g., tax records for a past shoe purchase).
  • Opt Out of Marketing: Unsubscribe from marketing emails at any time—this will not affect essential communications (e.g., order confirmations, shipping updates).
  • Withdraw Consent: If you previously agreed to a specific use of your information (e.g., sharing your style preferences for virtual consultations), you can withdraw consent. We will stop using your data for that purpose immediately.

6. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected data from a child under 13 without parental consent, we will delete it immediately. If you believe your child has shared information with us, please contact [email protected].

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technology—just like we update our shoe and bag collections to match evolving styles and needs (e.g., adding more sustainable materials or wide-width options). When we make changes:

  • We will post the updated policy on Aldoshoer.com with a new “Last Updated” date at the top.
  • We will notify registered users via email if the changes are material (e.g., new ways we collect shoe size data, updates to data sharing practices).

We recommend reviewing this policy periodically—especially before purchasing new shoes or bags or updating your account preferences—to stay informed about how we protect your privacy.

8. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your personal information (e.g., accessing your data, updating your shoe size preferences, reporting a privacy issue), please contact us at:

We will respond to your inquiry within 24–48 business hours and work to resolve your issue—so you can focus on what matters most: finding shoes and bags that fit your life, style, and needs.